A.      Payment

1.      What Payment method is accepted?

If you buy from ebay, paypal and credit card(http://www.shope2.com/paydollar/paydollar.php) are accepted. For products in specific categories or orders not in ebay, you would use bank transfer(Local banks in USA, UK, Germany, Australia, France, Hong Kong, Singapore, Taiwan, China) and money order. 

 

2.      How would I know if the payment is successful?

You would get email notification within next 2 working day after we got your payment. Please add our domain shope2.com as trusted email sender.

 

B.      Product Delivery and Return

1.      How long will the order arrival?

1 – 4 working days (excl. Sat, Sun and holidays*) are required for order processing. Over 85% of the orders would be sent off within 2 working days. Then the delivery time is as following:

Region

Delivery Time (working days)

Hong Kong, China

2-5

US, Japan, Taiwan, Singapore

5-8

Australia, Canada, UK, Germany

7-10

Rest of Europe

10-20

Rest of the world

15-30

E.g. if you are in US, the total time is (1 to 4 working days) + (5 to 8 working days)= 6 to 12 working days

 

2.      Will you email me when the order(s) is/are sent off?

Yes, you will get the following emails notifications after you make the purchase:

a.      Order notification – got it when your order(s) is/are added to our system. You will receive the E2 Invoice Number as well. Please state the E2 Invoice Number when you make enquiries.

b.      Delivery notification – got it when the order(s) are sent off. You will get an expected arrival date in that email.

c.       Tracking notification – got it if the order(s) is/are > 30 USD or you paid the insurance fee.

 

Please add our domain shope2.com as trusted email sender.

 

3.      Where could I check the order status?

Order Tracking System Website: http://pos.shope2.com/application/models/TrackingEnquiry.php

 

4.      How long is the warranty of the product?

All orders enjoy 30 days free warranty by E2.  You would return the product(s) within 30 days after arrival.  If the manufacturer provides warranty on the product(s), we are pleased to help you to return it to them under that period.

 

5.      What should I do if the product doesn’t arrive?

From our experience, about 2-3% parcels would be lost or returned.  If you can’t get your item after the expected arrival date, please contact us (email/msn: enquiry@shope2.com ) asap.

 

6.      What I have to do if I receive defective/broken items?

We do our best to QC the products and pack it well but there would be still 1-1.5% defective products from our statics.  Please contact us when you face that problem.  In some cases, we will send the replacement to you directly and you need not to send the defective back.

 

7.      What can I do if I order wrong item/want to cancel the order?

Please contact us immediately by msn/email: enquiry@shope2.com or skype: e2shop

We would refund you in full if the item hasn’t been sent off.

 

C.      Product enquiry

1.      Where can I get the product manuals?

All of our manuals are in http://www.e2repair.com If your manual is not available, please contact us.

 

2.      I don’t know how to use the product, what can I do?

Please email us and our professional customer service representative would solve your problem.

 

3.      May I ask question(s) about digital product that is/are not related to my order(s)?

Yes, certainly.  Any enquiries are welcomed even you don’t make any purchase.

 

4.      I can’t find the product(s), what can I do?

Please email us and our merchandising team would source it for you.  It’s appreciated to send us the Photos/URL on that products.

 

 

*Holidays in Hong Kong: http://www.hongkongpost.com/doc/common/pos15_section9.pdf